Frequently Asked Questions
Everything you need to know about shopping with Candy Claws.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unopened packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products safe and quality-tested?
Absolutely. At Candy Claws, we partner with reputable manufacturers to ensure every product meets our strict safety and durability standards before it reaches your door.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout process.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our delivery services to more countries in the near future.